Case Studies

Maddocks supplies a variety of different customer types. Here we case-study some of the many different benefits we can bring each one of them.

Wholesaler/Distributor

Wholesaler/Distributor

“We rely on Maddocks every day for parts and accessories. Their late cut-off time for orders of 4pm means we always get the stock we need the very next day. Their commitment to trade customers is important to us and a dedicated account manager means we’re dealt with on a personal level. With their 10,000 parts in stock we can guarantee continuity of supply to our own customers.”


Online Trader

Online Trader

“In a tough online marketplace it’s essential we have great prices on key supply lines for bulk quantity orders. Maddocks delivers. Customer demand needs to be met with customer satisfaction and Maddocks carries plenty of stock for us at fantastic prices which means we’re constantly getting great feedback and reviews. Their 24/7 online ordering system is fast and after a long day trading we can still place orders at midnight!”


Self-Employed Engineer

Self-Employed Engineer

“I love how Maddocks can find what I’m looking for, even if it’s not on their system. Their technical staff know just how to interpret the exploded diagram to find what I need, or send me the diagram for me to point out the part. Their next day delivery before midday and Saturday services means no matter what pressure my customer puts on me, I can repair my customer’s machine the next day and get the job done quickly.”


Retail Shop

Retail Shop

“Maddocks’ range of Europart branded packed products really catches our customer’s eyes on the shelf. Vacuum cleaner bags, belts, and filters, washing machine bearing kits and hoses, and cookerhood filters are just some of the parts that come in attractive packaging our customers love. Their delivery company’s email and text notification system means we know down to the hour when our consignment will arrive.”


Direct Delivery Customer

Direct Delivery Customer

“We’re confident we can trust Maddocks to ship our orders directly and discretely to our customers. It saves us time and money, and they’ll even print and put our own delivery note in the box. Their range of shipping options means we can offer our own customers flexibility and choice. Their professional attitude gives us peace of mind and we can count on Maddocks to fulfil our needs.”


International Customer

International Customer

“Being an international customer doesn’t mean we get a second-rate service from Maddocks. Their experienced logistics department know exactly how to ensure our goods arrive very quickly and without complication. We trust they’re constantly trying to lower the cost of shipping our goods and they can tell us exactly where the consignment is at all times.”


Member of the Public

Member of the Public

“I want to know that I can get the replacement parts I need to repair my machine. Maddocks don’t supply direct to the consumer but their Repair If You Care website made it so easy. The interactive map on www.repairifyoucare.co.uk gives me so much information and I can buy from a retailer near to me knowing they’ll offer me great service, good value and high quality Europart parts.”