Cookie Policy

What Are Cookies?

When visiting the Maddocks website, we may store some information on your computer in the form of a small randomly encoded text file known as a “cookie”. At htmaddocks.co.uk we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. We know you'd expect nothing less from us, and please be assured that we're working on a number of other privacy and cookie-related improvements to the website.

Our Cookies Policy

To make full use of the features and services we offer at htmaddocks.co.uk, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain features of this website by using them. Although we only set a few cookies directly, we also make use of some services which set their own cookies. We believe it is important to be clear about any cookies that are being set, and why, so we have provided the tables below to explain this to you.

You will not necessarily see all of the cookies referenced below stored on your machine after visiting our site. Some will depend on how you got here and the features and products that you looked at during your visit.

Please be aware that although we audit the types of cookies that are used on our site, it is possible that the services we use may make changes to their cookie names and purposes. Some services, particularly social networks such as Facebook, LinkedIn and Twitter, can, and do, change their cookies regularly. Although we always aim to show you up-to-date information, we may not be able to reflect these changes in our policy straight away.

htmaddocks.co.uk Cookies

Cookie NameCookie Purpose
JSESSIONID This cookie is a 'session cookie' and tells us that you are actively using our site. This way we can always know, at any given time, how many users we have visiting.
NLShopperId2 Shopping cart/CRM cookie - remembers things such as cart contents, login details, promotional codes and previously purchased items...
NLVisitorId Shopping cart/CRM cookie - remembers things such as cart contents, login details, promotional codes and previously purchased items...
NS_VER Shopping cart/CRM cookie - remembers things such as cart contents, login details, promotional codes and previously purchased items...
TawkConnectionTime Maddocks Live Chat - This cookie is a 'session cookie' and tells us that you are actively using our live chat feature.
__atuvc This cookie is created and read by the AddThis social sharing site JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis and removing it when disabling cookies would cause unexpected behaviour for users.
__cfduid This cookie is associated with sites using CloudFlare, used to speed up page load times. CloudFlare say the cookie is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
__tawkuuid This cookie is used to distinguishes unique users by assigning a randomly generated number as a client identifier.
_ga This cookie is used to distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
__utma, __utmb, __utmc, __utmt, __utmz Google Analytics is Google’s free web analytics tool that helps website owners understand how their visitors engage with their website. Google Analytics collects information anonymously, and it reports website trends without identifying individual visitors. Google Analytics uses its own set of cookies to track visitor interactions. These cookies are used to store information, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to the web page. Google Analytics customers can view a variety of reports about how visitors interact with their website so they can improve their website and how people find it. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.

Managing Cookies

If cookies are not enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

If you're not sure of the type and version of web browser you use to access the Internet:

For PCs: click on 'Help' at the top of your browser window and select the 'About' option
For Macs: with the browser window open, click on the Apple menu and select the 'About' option

How to check cookies are enabled for PCs

Google Chrome

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
  3. Now select 'Allow local data to be set'

Internet Explorer 6.0, 7.0, 8.0, 9.0, 10.0

  1. Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab
  2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
  3. Settings above Medium will disable cookies

Mozilla Firefox

  1. Click on 'Tools' at the top of your browser window and select Options
  2. Then select the Privacy icon
  3. Click on Cookies, then select 'allow sites to set cookies'

How to check cookies are enabled for MACs

Safari

  1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
  2. Click on 'Security' then 'Accept cookies'
  3. Select the 'Only from site you navigate to'