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Track My Order

Regardless of how your order has been sent, you can always trace the full path of the order with our parcel tracking service.

Check your order fulfilment or invoice, the tracking number will usually be on there. Enter your reference number in one of the boxes below and you will be redirected to the courier's website.

If you get no results then please contact us.

Please enter your DPD tracking reference

Please enter your DX tracking reference

Please enter your Royal Mail Tracking Reference

Click below to track your pallet

Carrier Delivery Windows

  • Any specific timescales for delivery and/or collection which DPD and DX provide are indicative estimates only.
  • Unless otherwise specified, “delivery day” refers to working days Monday-Friday and excludes weekends, public and local holidays.
  • Neither Maddocks, DPD nor DX shall be liable if a consignment is prevented or delayed from performing the service specified by a circumstance beyond their control (a “Force Majeure Event”), including but not limited to: adverse weather conditions, crisis, pandemic, epidemic, acts of Government, changes in the law or changes to regulations, industrial disputes, accidents, obstruction of highways, mechanical breakdown or traffic congestion.

Please note that if the consignment is within the delivery window for your specific delivery service, then we will not be able to chase or contact the carrier as it is within the allotted window.

Carrier ServiceNext DayEarliest Delivery TimeLatest Delivery TimeComments
DX SecureYes08:0018:00Next Day deliveries constitute delivery between 08:00 and 18:00 on the working day following the weekday of collection.(Timings stated are indicative only)
DX FlexYes07:0021:00Next Day deliveries constitute delivery between 07:00 and 21:00 hrs. on the working day immediately following the weekday of collection. (Timings stated are indicative only).
DX 10:30Yes08:0010:30-
DX 13:00Yes08:0013:00-
DX Remote AreaPlease refer to our DX Service Guide--Please refer to our DX Service Guide
DX Saturday DeliveryYes08:0021:00-
DPD Sunday DeliveryYes09:0017:00-
DPD Remote Area2 Days08:0021:00Scottish Islands - 2-5 day delivery
Pallet AMYes09:0012:00-
Pallet Next DayYes09:0017:00-
Pallet 2 Day Eco2 Days09:0017:00-