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Case Studies

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“We rely on Maddocks every day for parts and accessories. Their late cut-off time for orders of 4 pm means we always get the stock we need the very next day.

Their commitment to trade customers is important to us and a dedicated account manager means we’re dealt with on a personal level. With their 10,000 parts in stock, we can guarantee continuity of supply to our own customers.”

Self-Employed Engineer

“I love how Maddocks can find what I’m looking for, even if it’s not on their system. Their technical staff know just how to interpret the exploded diagram to find what I need, or send me the diagram for me to point out the part.

Their next day delivery before midday, Saturday and even Sunday services mean no matter what pressure my customer puts on me, I can repair my customer’s machine the next day and get the job done quickly.”

Direct Delivery Customer

“We’re confident we can trust Maddocks to ship our orders directly and discretely to our customers. It saves us time and money, and they’ll even print and put our own delivery note in the box.

Their range of shipping options means we can offer our own customers flexibility and choice. Their professional attitude gives us peace of mind and we can count on Maddocks to fulfil our needs.”

“We are proud to supply the highest quality and lowest priced spares and accessories to the trade and give our valued customers unrivalled service and support.”

William Maddocks

Managing Director

Online Trader

“In a tough online marketplace it’s essential we have great prices on key supply lines for bulk quantity orders. Maddocks delivers. Customer demand needs to be met with customer satisfaction and Maddocks carries plenty of stock for us at fantastic prices which means we’re constantly getting great feedback and reviews.

Their 24/7 online ordering system is fast and after a long day trading we can still place orders at midnight!”

Retail Shop

“Maddocks’ range of Paxanpax branded packed products really catches our customer’s eyes on the shelf. Vacuum cleaner bags, belts, and filters, washing machine bearing kits and hoses, and cooker hood filters are just some of the parts that come in attractive packaging our customers love.

Their delivery company’s email and text notification system means we know down to the hour when our consignment will arrive.”

International Customer

“Being an international customer doesn’t mean we get a second-rate service from Maddocks. Their experienced logistics department know exactly how to ensure our goods arrive very quickly and without complication.

We trust they’re constantly trying to lower the cost of shipping our goods and they can tell us exactly where the consignment is at all times.”

Member of the Public

"I want to know that I can get replacement parts I need to repair my machine. Maddocks don't supply direct to the consumer but their website www.paxanpax.com made it so easy. The images are clear, and it was easy to find all the information that I needed. It also includes the part numbers so that I can contact a local retailer and be sure that I can provide all the information required."