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Returns Policy

Maddocks will accept returns for certain goods under certain circumstances. Prior written authorisation must be obtained for any and all goods wishing to be returned and all necessary paperwork must be included. If you need to return goods please contact us in writing. All shortages, damages or incorrect items must be reported within 3 days of arrival of the consignment.

We will accept returns for faulty goods without penalty. All our products are guaranteed by law to be fit for the purpose intended and of merchantable quality. Under no circumstances can Maddocks accept a claim for faulty goods where the goods are not available for inspection.

A 25% handling charge will be levied for returns where customer error is the cause.

Maddocks will not accept returns for special order items under any circumstances other than faulty goods.

Due to the electrostatically sensitive nature of PCBs and Electronic Modules regretfully we are unable to accept these items for return or credit. Please ensure you are certain it is the correct part you require and you are aware of any lead time before ordering.

Any part submitted for return as faulty from the manufacturer will only be approved for a credit if the original equipment manufacturer agrees there was a defect during the manufacturing process. In all cases please contact us before returning any goods.
Claim For Damaged / Faulty Goods
In order for Maddocks to process the claim we require further information; please could you provide the following:

  • Photographic evidence of the damaged item.
  • Photographic evidence of the internal and external packaging that the damaged item was in.
If you are unable to provide any of the above please contact the Returns & Claims Department by calling +44 (0)29 2167 8888 or email returns@htmaddocks.co.uk.

Please read our Terms & Conditions of Sale for full guidance on Maddocks’ returns policy.